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About Abine, The Online Privacy Company

About Abine, The Online Privacy Company

Abine is the online privacy company that makes easy-to-use tools for consumers and businesses to control what personal information companies, third parties, and other people see about them online.

Although the notion of privacy isn’t new, privacy in an interconnected, digital world is much more difficult to navigate. When our founders Rob Shavell, Andrew Sudbury, and Eugene Kuznetsov got together in a small office in Cambridge, MA years ago and agreed that this was emerging as a major problem on the web, Abine was born. Because the ways that third parties are collecting people’s information is constantly changing, Abine has evolved to address these challenges for today and tomorrow.

Abine is led by a passionate team, backed by premier investment firms, and supercharged by a strong mission to empower consumers with privacy.

Job Title: Custom Services Advisor

Location: Remote – Anywhere – US

Job Summary:
The Custom Services Advisor is responsible for providing solutions that enhance DeleteMe’s normal business operations. The Custom Services Advisor must demonstrate the ability to think critically and assist with the development of new methods and techniques to be used by the custom services team. They will also assist with the oversight of the research and analysis tasks performed by members of the custom service team.

Job Responsibilities:
Assist in preparation of weekly reports.
Assist/help resolve customer issues relating to DeleteMe reports.
Must have demonstrated ability to perform a variety of duties, often changing priorities without losing focus.
Comfortable working independently with minimal supervision.
Provide policy and procedures input to managers.
Will maintain and update training materials
Assist in training team members on new products and procedures.
Research and analyze privacy policies and opt-out procedures for sites displaying customer information.
Organizes and reports findings in well formatted spreadsheets.
Takes necessary steps to remove customer data from displaying sites.
Support new product development and launch.
Maintains a satisfactory level of quality and productivity per DeleteMe standards.
Develop written communication to communicate with customers regarding their requests.
Provide back up to Privacy Advisors and operations when needed.
Perform all duties as required by the Custom Services Manager

Tagged as: customer service, customer support

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